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Customer Support: Frequently Asked Questions

We have created an easy to follow video to teach you how to set up your brand new Sleeper Hold.

Simply scan the QR code on the included carrying case and learn the most common methods used for planes, trains, cars, and more!

Once you understand the basics, you'll almost certainly come up with fun and creative uses of your own, and we can't wait to learn them from you!

Haven't received yours yet? No problem. You can watch the video here.

What makes the Sleeper Hold so amazing is that it works on so many different modes of transportation.

For airplane use, the Sleeper Hold works best when attached to the adjustable headrests that come standard in most modern airplane seats (since it won't block the TV monitor for the person sitting behind you).

If you're in a seat that doesn't have an adjustable headrest, you can wrap the strap around the seat-back (assuming there is no TV monitor in the seat-back). In the unlikely event that the airplane seat does not have an adjustable headrest but does have a TV monitor in the seat-back, then you would not be able to connect using the seat strap. In this case, you can just place the pillow against the window (or your neighbors shoulder), and lean against it to doze off like you would with virtually every other travel pillow on the market.

Watch this tutorial to learn all of the ways you can set up your Sleeper Hold.

The eye mask is fully detachable and can be washed on a delicate cycle along with the removable pillowcase. Remember to zip up the pillow case before washing.

All parts should be air dried.

Infinite. In the beginning, we only cared about solving bobbleheads on airplanes. Once we invented the solution, we quickly realized that with Sleeper Hold's patented design, it can also be used on buses, trains, cars, office chairs, and more.

As long as the seat you're using has a headrest or elevated seatback, with a little creativity - and maybe some jiu-jitsu - you'll be able to anchor onto it to enjoy the best seated sleep of your life.

Yes, every Sleeper Hold comes with a carrying case, seat strap, metal hooks & plastic breakaway hooks, microbead pillow, padded eye mask, AND the Velcro Patch Bundle, so your flight attendant will always know whether to wake you up, or not!

The Sleeper Hold ships worldwide. It might cost a little more, but if you hate bobblehead as much as we do, we'll find a way to ship the Sleeper Hold to you!

All replacement parts can be found in our Accessories section. Click here to check it out!

100-Day Deep Sleep Guarantee

We're so confident that the Sleeper Hold is the best travel pillow ever created that we'll give you afull 100 days to try it out.

Use it on a plane, in a car, at the office, or anywhere else, and if it doesn't provide you with the deepest seated sleep you've ever experienced, just send it back for a full refund of the purchase price, no questions asked.

Click here to start your return.

Still Have Questions?

If you do not find the answer that you are looking for, you can send us your question by filling out this form or emailing Support@SleeperHold.com.

For urgent requests, or to speak with a team member, call (424) 999-5751.

Monday – Friday, 9:00 a.m. - 5:00 p.m. PT