Orders are processed Monday through Friday. You can expect that your order will ship within 24 hours from when the order is placed.
Longer than normal shipping & processing times may occur during sales and from November 15 - December 31.
Shipping times listed at checkout, are from the date your order is shipped. For example: if you place your order on a Tuesday at 2:15 PM PST and choose "2-3 Day Express" shipping at checkout, your order will ship by Wednesday and take 2-3 days from then.
We know how hard waiting is, so you will receive an email with your tracking info on the day your order ships, so you can keep tabs on where it's at. If you don't receive the email, check your spam folder, and if you still cannot find it reach out to us at firstname.lastname@example.org.
We offer discounted shipping rates within the US. In addition, you may select from various USPS and FedEX shipping methods, each of which is priced based upon the weight of the order and the delivery location.
International customers can select from a number of paid shipping options. Please note: additional customs and duties may apply.
If you live in - or are visiting - the LA area, you can select Local Pickup at checkout and grab your order at the Gracie University of Jiu-Jitsu. We are located at the corner of Carson St and Crenshaw in Torrance, CA. We can even teach you how to put on a sleeper hold 😉
All items entering a foreign country are subject to Customs inspection and the assessment of duties and taxes in accordance with your country's national laws. Depending on your country's customs policies, duties and taxes may be assessed at the time of checkout, and are not reflected in your shipping costs.
Taxes and duties are the responsibility of the customer.
Please Note: Any shipping charges incurred on rejected packages will be billed to the customer.
Absolutely! You'll see options for all shipping destinations once you get to the shipping page at checkout. If you have any issues entering your address, email us at email@example.com and we will make sure that we process your order immediately.
While super rare, sometimes USPS and FedEx (our two carriers) get delayed or forget to scan a package at one of their stops. If you are looking at your tracking info and see a delay or that it isn't updating, feel free to email us at firstname.lastname@example.org. In most instances, packages are still delivered on time or with only a minor delay.
Customer Reviews & Questions
Still Have Questions?
If you do not find the answer that you are looking for, you can send us your question by filling out this form or emailing Support@SleeperHold.com.
For urgent requests, or to speak with a team member, call (424) 999-5751.